Hotel employees in charge of the reservation management are more likely to benefit from the reservation software since it’s relatively easy to receive the applications and book the customers in the hotel’s respective rooms. The software helps manage all the customers’ records and, therefore, ensures the guests’ records are more preserved compared to when the hotel is using the paperwork. In this article, we shall consider the best online reservation software for hotels, which could help boost customer satisfaction in various hotels.

Cloud

Cloudbed software is one of the online software which is adopted by many hotels for the reservation of the guests in the hotels. It’s a management system that ensures that you can connect your hotel with hundreds of channels. It has real-time, and also two- way integration, which ensure all the online application from the guest from all over.

With the software, you will be able to manage the reservations, rate plans, reporting, and other key activities related to the hotels and therefore ensure all the applicants can log in. There is a dashboard provided in the software, and this will help give an overview of all the applications that have been made in the current or the previous day.

It will be possible to manage the reservations with a drag- and – drop calendar, and this will help you to check-in your guest on time. In addition to that, the software will also generate an email report for all the customers, and this would make it possible to connect with all the guests and ensure they are managed effectively.

The software has key features which include the following:

• CRM
• Group Reservations
• Rate Management
• Third-Party Booking
• Customer Support
• Room Booking Management
• Booking Notes

InnRoad Software

It’s a cloud-based property management system that has been designed effectively to meets all the demands for the hospitality industry, especially when it comes to the reservation for the hotels. It provides all the tools that help the users manage the room and ensure that all the customer bookings have been managed effectively. The guest can make the online applications and reserve their rooms before they could check-in for the room.

It provides customized booking engines, which ensures matching of the website and, therefore, promotes customer satisfaction in the market. It makes it possible for the staff to handle all the online applications, which are made by customers and ensure improved efficiency at the operation level. Like hotels, many guests want to check-in and out, and therefore having a more equipped software would ensure there is the effective management of the guest while in the hotels. There are great chances that the guests are more likely to return to the same hotel in the future due to the customers’ services, which he or she was offered.

EZee Frontdesk by eZee Techosys

The software is used for the online reservation in big and small hotels for more than 100 countries. The software can be accessed online, and therefore it makes it possible for the guest to make their application online and, therefore, reserves for the rooms before they could check in their respective rooms. Management of the hotels and booking has been made possible with the introduction of the software since the hotels can manage all the guests who are making the online applications. For instance, for the big hotels with more than 200 units, it is possible to ensure all the rooms have been allocated to the guests before they could check-in. Unlike other online reservation software, eZee FrontDesk software does not directly share the pricing information, but it can always be provided upon the request. In addition to that, it also comes with a 30- day trial, which gives you a good opportunity to interact with the system for free.

HotelFriend

In the wake of the rising cases of COVID- 19, there is a need for the hotels to ensure there is a digitization of the reservation system, and this would keep your staff and the guest safe from multiple infections. It would be possible for your employers to interact and accept the guest’s online application and check-in while working remotely. This would have great significance in reducing the spread of the infections and ensuring all the welfare of the guests have been taken good care.

It is a cloud-based software that you can access anywhere and anytime, and this makes it possible to facilitate the online reservation for the guests with minimal paperwork. In addition to that, the software ensures there is effective management by ensuring there is a simplification of the process of serving the guests and ensuring all the rooms have been booked and prepared before the guests could check-in.

It increases the hotel’s ability to manage online sales, which are made and ensure the hotel can access more guests from all parts of the globe. Hotels that have introduced the software have benefited since they have been able to boost the number of guests who visit the hotel.

Bookwhen

It’s a perfect software that can be used in the management of hotels, especially when it comes to guests’ reservations in the hotels. The hotel can organize all the bookings made in the hotel from all the channels since the software is available online. Since the software was launched, it has been successfully used in different hotels for online reservations, making it one of the best software for online booking. It has good support systems that ensure maximum customer support if there are issues related to the system.

The software has a good reputation in the market, with many businesses using the software for the bookings online. For instance, the guests can log in to the hotel website and create an account in the software and access all the available rooms which are there in the hotels. The guest will be expected to provide all the details needed and therefore reserve the rooms until the date when they check – in the hotel. Also, the software is easy to install and set up and would only take less than 15 minutes and comes with a three-week free trial.

Think Reservations

It’s an all-in-one online booking engine used by the hotels and other key businesses in the hospitality industry to manage the hotels’ reservations and promote the management of the hotel. It is best suited for both small and large properties, making it possible for one to regulate the reservation by targeting more online sales. It provides a fast, professional, and comprehensive reserve management system that ensures customer satisfaction. It is relatively easy to use, making it possible for the staff to interact with the system in a better way and thus ensure all the customers are more satisfied with the services offered.

On the other hand, ThinkReservations offers integrated payment processing, which ensures all the payments are made on time by the guests who book the room through the online reservations. For instance, the channel is directly connected with various other channels, including Booking.com and Airbnb, among others, which are more verifiable. Therefore, they can be used by the hotels to improve the level of productivity and profitability.

Hotelogix

The software is designed to provide all the solutions needed by the small and large hotels when it comes to reservations. It’s a robust cloud-based hotel management software that is more productive and can be used to ensure all the online reservations are made on- time. It ensures there is an improved level of the capabilities within the hotels, thus ensuring a good flow of the company’s operations. Hotelgix will ensure it is swift in the reservation, and this would enhance the occupancy rates’ level.

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SimplyBook

For personal services like cleaning consulting, this booking website example is preferable since the service providers, as well as the clients, must get a confirmation through emails or SMS after booking a session and also a reminder before the scheduled meeting time to minimize the risk of clients not showing up for the meeting without prior notice.

The website can be designed and customized as the service providers want to be as professional as their service. Calendar synchronization, mode of accepting payments, and sending reminders are set. Since it is online, clients can book the services at any time of the day. Events can be added so that they are accessible to interested clients.

Takeflite

Takeflite is an enhanced online booking system that merges with take-flite software and connects to other operations so that no passenger details or transactions are lost during bookings or travel wayfare to different locations. This coordinated connectivity aids your teams in cooperating in real-time, making data effectual to your reservations.

Planning, promptness, and accounts teams so that they can wield the bookings, ensure revenue management is optimized, and cater to operational requirements. Numerous team members can access and complete real-time bookings for scheduled passengers, freight charter or corporate fleet operations since it is a cloud-based reservation system.

Takeflite also includes call center reservations, which involves a scheduled booking service that allows you and the reservation team to work with ease and efficiently during low and high call volumes. Numerous members can view flights’ availability, take a direct phone, and even confirm the clients’ payments.

Inclusive is a corporate booking service, and charter booking service provides visibility for your staff, allocating the right aircraft for the right job, and accurately. E-ticketing ensures that an e-ticket will be issued to them to confirm their flight or any other service when a customer has booked through the Internet Booking Engine. Customers can manage their online bookings, giving them more freedom and flexibility.

Picktime

Picktime makes appointment scheduling easy. Getting rid of old appointments, books, and Excel sheets becomes easy. Also, since it’s a cloud-based system, online calendars can reschedule and cancel stipulations, switch to a modern way of appointment scheduling, and even check your appointment status. It also ensures that missed appointments and petty issues are not an issue since SMS reminders are set, and you can concentrate on giving better service to your customers.

Calendar sync is an essential feature, as this feature allows you to block off essential days and events on your calendar. Class bookings are also comfortable with pick time as one can book their classes any time available without the need to go for overcrowded classes.

With pick time, you can create a new reservation page for your business and let your clients make their reservations online anytime. You don’t have to hire anyone to take your appointments on your behalf or even take calls alone when you have a busy day. Picktime lets you share your reservation link with your customers, and everything is set. It is only needed to monitor the times you will be available to your clients and how they can make an appointment. It is the one-stop solution that addresses all your problems and aids in time management.

Square Appointment

A Square Appointment is an online reservation software made easy for you and has everything needed to run your business from anywhere. It enables one to track customer details and secure fast payment for goods and services in the payment system. Usually, it is free for individual businesses and very affordable for teams. Since it is cloud-based, it can be available 24 hours a day from various locations.

Customers get alerts and invoices attached, and thus, there are no missing appointments. It increases business and customer satisfaction revenue since it is user-friendly and saves you time and customer communication. Payments and customer records are always synced; thus, its integration makes it easy to stay on top of your finances. Moments are taken to complete and immediately reduce time wastage on admin, giving customers a surpassed online experience. Square appointment is available on Zoom, Office 365, and other social media platforms.

Sagenda

Sagenda is an online reservation software that increases the productivity of your business at a free operational cost. Sagenda helps clients fix their appointments and meetings online, and the good thing is that it has unlimited reservations. It uses different payment methods such as PayPal, direct card payment Visa, MasterCard American Express, and Discover. Since it is cloud-based, it’s available any time of the day and has an online calendar, which is easier to create an event and set reminders to avoid missing appointments.

Planyo

Planyo is an online rental system that works for any business, such as holiday apartments, hotels, driving schools, tennis courts, events, yacht rentals, and doctor appointments. Planyo is widely recognized and is available in 27 languages at the front and about six at the backend. It aids one in managing their clients’ reservations by managing all the email communication with clients, allowing various reservation confirmation mechanisms, printing invoices, and handling any payments made.

The module encapsulates the entire reservation system to your website so that visitors go through searching and making reservations online. Planyo has a freely designed reservation form with extra items of different types. It uses over 30 online ways of making payments and a shopping cart for making a reservation of numerous resources. Customers are allowed to add one-time or recurring items. Any pricing model can be used.

WordPress

WordPress is a renowned and popular website that allows you to create any website you can think of. It is cloud-based and hence accessible from any device or location. WordPress can be used by any rental business to create a WP reservation calendar plugin that can track their rental calendar throughout the business year. Property rentals like bed and breakfast, hotel rooms, apartments, cottages, and hotels can use the WP reservation system when renting via Airbnb, among others.

Your clients can use the reservation calendar to make an online reservation by accessing your website. There is no need to call to have your reservation ready. The available calendar dates are visible; therefore, you can manage and schedule your reservation whenever possible and at your home’s comfort via mobile phones.

Tableagent

Tableagent online reservation system is a free restaurant reservation system in the cloud that one can use to make, access, and manage their reservations from phones, tablets, laptops, and other devices. It has no software to install or a monthly fee to pay. Tableagent enables one to accept online reservations and also requires upfront payments at the same time. Online payments are instantly deposited to your bank account, and same-day deposits are made.

Tableagent is easy to use and time-saving, offering restaurants an alternative to expensive software. It is a scalable, flexible, and high-performance computing cloud-based infrastructure that provides high security, dependability, and high speed to some organizations like Intuit, the US Navy, and Pfizer. It has been developed using the leading technology Google, Instagram, and Twitter.

Timify

Timify is a free cloud-based designation scheduling system that is up to standard for all service providers, including hair and beauty salons, healthcare, mechanics, general contractors, and sports, and fitness trainers. It allows clients to make reservations through the website, Facebook page, or Timify mobile application. It also provides an online calendar, customer management, desktop and mobile applications, online payments, and group booking capability. Businesses become more productive and time-saving since they have the power and flexibility to deliver high-quality customer experience.

Customers connect with service providers effortlessly and quickly since they have total control over the reservations, therefore managing appointments through the online calendar or mobile applications for desktops, laptops, smartphones, and tablets. Since the software is cloud-based, it enables businesses to digitalize and get reservations worldwide. Clients can see your availability and make bookings straight from the website and Facebook page, just a few clicks away. Timify is set to accept reservations only if you have availability, making it a unique feature.

Final Thought

The online reservations system works all the time. Whether running a car rental, furniture rental, or hotel, you can use the online reservation system to quickly and easily make reservations. The system helps customers book their desired services easily and securely. This allows visitors to make a reservation to any room or business they want, maximizing your sales as one is not limited to time. Businesses are open around the clock, one can use any device to access them, and it is easy to manage online calendars thuds no missed appointments.

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Booking Will Be Available 24/7

When the business introduces an online reservation system, it will increase the booking hours, which would boost the sales which the company makes. Customers can access the system at the comfort of their home and will only need to have a smartphone and get connected with the internet. Many customers wish to make the reservation, but they have limited time to visit the business, but the new system would be accessed everywhere.

Online Reservation System Enhances Customer Retention

Once the customer makes use of the system for the first time, there are chances he will return and book the equipment again due to the experiences he had before. The system would ensure the customers get satisfied with the services which the company is offering to their clients. Customer experience wonderful experience while using the software. In this case, customer retention in the business would be high compared to when the customer would have made the booking manually.

Advertisement Option In The System

Online reservation system comes with an option to the business where your ca places the “book now” click on a different site. Once you place it in all strategic sites, it would increase the booking rate in the business, which would boost sales. For instance, the business can pay for PPC in traffic sites and will increase business exposure in the market.

Once the visitor clicks on the button, it should take you directly to the software, after which you can make the booking. There is an excellent chance for the business to boost sales through these adverts since it gives the business known in the market.

Generating Personal Details For Future Sales.

Once the customer makes the reservation through online software, he will be expected to fill his details, such as emails and contact numbers. The business can use these contacts and reach out to the customers at a later date. The company can notify the customers of the new packages and discounts, and this would boost the sales which are made by the business at any particular period.

Before the introduction of the online reservation system, the business would have less information on the customer. In the case where the customer details are recorded manually, there is a chance of distortion or loss of crucial data that relates to customers.

It helps showcase different packages

The business can use the system to showcase all the packages which the business has at the moment, which would boost the sales made by the business. It’s the right way in which the business can use to market all the equipment they have by providing the customer with different packages.

When the customer accesses the system online, they would be interested to know the packages which the business has before they would proceed and make the reservation. Many businesses are offering similar services, and the company will need to rebrand itself and makes a stand out unique, and this would boost sales.

Online Reservation System Helps Give The First Impression

Your business can boost the sales which are made by introducing an online booking system which will be designed to give the customers a good impression. Every customer will shop that business, which wins the first impression, and the system would ensure this happens.

For instance, the business would need to select predefined themes that will feature different colors, and this will give the customer a good experience where they would make up their made and make a reservation. Also, the booking system should have consistency with the website of the business, and this would be critical factors to the growth of the sales.

Easy Promotion

Sales in the business would get boosted by making use of the social network in the business. Once the business has an online reservation software, it would be possible to promote the business, and this would enhance the stability and eventually boost the sales in the business.

For instance, the company can create a social account where the business would make the system available for the guest. There is an excellent chance for the customer to make reservations once they interact with the system in the social network, which boosts sales.

Online Reviews

Once the customers make the reservation, he will be expected to review his experience and make recommendations. If the business has many and positive reviews, it would mean that the customers are more satisfied with the business, and there is a good market reputation. These reviews would boost the sales of the business in the market since the customer would trust the reviews and make the reservation. In this case, the business should ensure the customer gets good customer services anytime they engage the business to earn more positive reviews on the system.

Conclusion

An online reservations system can boost the sales of the business, and therefore there is a need to customize the system to meets the need of the customers in the market. The business goal is to increase the sales which are made each day, and this would be made possible by the system.

However, the company needs to ensure there is the security of the customer details and avoid sharing with the third- party. There are many customers in the market who fear to share their details online for fear of their details being misused. These are the customers which the business target, and once they get that guarantee, they will be willing to make a reservation.

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It’s normal to experience challenges when implementing a new booking system online, but with the help of an expert, you can overcome such problems. For instance, if your business is transitioning from the paper-based on the new software for booking. Everybody is unique to the system, and it would take some time for the respective to learn about the new system. Here are some of the tips you can use to implement new online reservation online:

• Get Your Staff On Board

The beginning step is to include your staff in the new online reservation software. Ensure that they understand the new software and the advantages which come with the system. At times employees are always resistant to the latest software, but you should ensure that they understand the software. You need to let your employees know how the software would make the work easier and improve the customer’s satisfaction.

• Weigh the pros and cons of the customized software

Custom-built software comes with significant advantages to the business and also the customers. It’s expensive software, but it will be tailored to meet the specification of your rental equipment. Through analyzing the pros of the new reservation online, it would the business and the employees understand the benefits which come with the software.

If the new reservation software comes with the critical specification, which would ensure the customers in the market get the best customer satisfaction. In addition to that, the ready-made software is relatively simple to implement as compared to other customs- built software.

• Make Use Of The Demos And Guest Review

When you want to install a new online reservation software, it would need you to review the guest reviews or make good use of the demo. The demo would help you learn about the new software and how its implemented and operated by the business. It’s the first initiative that you would take for you to implement an online reservation software successfully.

Rental companies can make good use of digital reviews, and this would assist in the implementation of the new system.  For instance, when you add a guest review, it would help you get feedback from the past guest who would ensure to have a proper implementation.  On the other hand, you use the videos to implement the new software.

• Provide Training To The Employees

Your employees will be using the new software, and they were used the paper-based systems. Provide them with proper training to ensure they understand the software and how to use it. The new booking system will come with essential features which will need the employees to understand better.

If your rental equipment is many, then it will need the business to invest software that has all the essential features. When your employees have adequate training with the new software, it would be possible to implement them.

• Provide Feedback Feature On The New Booking System

When you are implementing the new online reservation software, it’s essential to give customers a new chance to give new feedback. You are introducing the new system of booking, which would be used by the customer; hence, there is a need to provide you with a chance to give you feedback. When the customers give back their feedback, it will help in the implementation because the customer has wide experience in other companies’ booking systems. Your aim as a business is to introduce a new experience to the customers and give customer satisfaction.

• Ensure The Effectiveness Of The Software

While implementing the software, you should ensure there is efficiency to meet the demand of the business in the market. Online reservation software should be effective and include all the features which would ensure there are effective operations. In the past, your business has been operating paper-based for booking. With the new system, there is a need to have checks and balances to guarantee your customers excellent customer experiences.

• Enhance The Security Of Software

When you are implementing an online reservation software, you should ensure there is the security of the software, especially when handling customer details. Many customers do not like online reservation because of the security of the credit card details. During the implementation, you should ensure all the security features have been included for the software for it to guarantee good operation. Most of the rental companies which have introduced online reservation before have failed to introduce key security features which have led to manipulation of the third- party.

• Ensure There Is Proper Maintenance

Every software needs proper maintenance for the software to meet the demand of the rental company. Once you introduce the new reservation system, it would need you to engage technicians who would ensure there is effective maintenance of the software to ensure customers get an optimal experience. A good implementation would get determined by how the owner would maintain the software.

• User- Friendly Interface

Online booking reservation software will be user- friendly to ensure all the customers get the best experience ever. During the implementation of the new software, the utmost consideration which the rental company would consider is to ensure the new software is user-friendly, and the respective customers can navigate through the system effectively. Every customer wants software, which is easy to make the reservation and reduce the time which is consumed while making the booking.

 To sum up

Tips on how to implement an online reservation software are rare to find, but they mean a lot to the rental company. Once you have identified the software provider, who would provide the business with a reservation software, it would be appropriate to pay attention to the tips. In addition to that, it’s essential to ensure your software is regularly updated with the latest technology to improve the customer experience.

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In addition, online booking software should include the latest technology in the market for the systems to be effective. In this article, we shall put more focus on the critical features of good online reservation software to ensure it gives the guest the best experience ever. Here are the main essential features your online booking software should have:

Powerful Calendar Feature

Your calendar feature is the most common important tool which should be included in the software. In this case, you should have an engaged calendar that will give your guests the best experience while making the reservation. The truth about the calendar is that if the software fails to maintain, it will pose a lot of challenges to the guest, which would lead to poor customer service.

For instance, you may experience a double booking, which would cause frustration to your guests. Your calendar will be able to capture all the necessary details of the customers and reduce the unnecessary cost of double booking.

Cloud-Based Services Feature

Your online rental software should have this key feature where you can access all the data on the cloud if you are connected to the internet. Traditionally most of the software is stored on a single drive, which is usually get stored in a specific location, which makes it difficult for key information to get accessed at request.

In addition to that, when the drive is stored in specific places, it would be prone to theft or destruction. However, with cloud-based reservation software, it will ensure all the guest data is well-kept on the cloud and could be accessed anytime. You will only need to have a smartphone or laptop and access all your information online.

Easy To Use Feature

Every guest using the online reservation software must go through an easy booking process to avoid wasting time. It’s a key feature that every guest would be interested in while booking equipment. Most people are usually busy with daily schedules, and they will only have less time to make reservations online.

Complex online reservation software would keep off many clients who would opt to look for a relatively simpler booking system. As a website owner, you must reduce the process to a few clicks with clear steps. In addition to that, you should also take proper consideration of the cancellation and also payments and ensure they are brief and concise. It would require re-modification of the software every time there is a unique update to reduce the time taken while making the reservation.

Multiple Payment Option Feature

Online reservation software should support multiple payment options for the customer to pay for the equipment. The truth is that not many customers wish to give out their credit details online; hence, there needs to have other options for payment. For instance, there are generally other online payment methods, which include PayPal and iDeal, among others, which your guest can comfortably use.

You should ensure all the guest who comes online for the reservation have relatively different option for payment. In the past online reservation, the software has incorporated other options of payment, which makes it difficult for the guest to pay for the reservation.

Language And Currencies Feature

The online reservation software serving guests from across the globe will need the software to include different languages which could be understood by many people. For instance, you should have English as the default language and maybe add some extra languages to cater to more guests.

Language is one of the key features which every online reservation software should include for it to get ranked among the best booking software. On the other hand, your online reservation software should support different currencies, especially the most common currencies. For instance, you can use United States dollars and the euro for the payment.

Reporting Options Feature

Every online reservation software should allow you to get regular reports online, which would help improve the efficiency of the business. In addition, it will help improve the level of efficiency of the business and enhance good rental management. For instance, such reports include revenues reports, and available equipment, among other key reports. The booking system should ensure that all the needed reports are available anytime you need them.

Email And Telephonic Automation

Your online reservation software should also include email and telephonic automation, improving communication between the business and the guest. Automated emails would help give feedback to the guest once they make the reservation online. For instance, payment requests and also arrival information should be replied to through emails and also the telephone.

In addition, the software should also provide the guest with a contact number where the visitors can always contact you later. Through contact, it would enhance the communication between the guests and the business. Also, the contact number should be available to the customers anytime they call back.

To sum up

Key features of good online reservation software should act as a guideline to help design and choose the most convenient online reservation software. In addition to that, the recent development in technology has made it possible for online booking software to manage the business operation (Sales, tax, insurance, …) and improve the services which the business offer to the guest on the market.

Once you ensure you have all the essential features, it would be possible for the website to run smoothly and give the guest the best booking experience ever. As a guest, you should look for software that includes all the features.

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“A Good Online Reservation Software provides the most flexible and diversified solutions and strategies to businesses providing online booking and reservation. The mechanism running behind an online reservation system should have an unparalleled advantage that you will hardly find in any other software in this niche.”

Almost every aspect of today’s online world has become a place for rapidly evolving, and non-stop massive competition. For instance, consider the example of the online reservation software. In whatever capacity (If you happen to be a person who offers online reservations), you can indeed very well understand the complex nature of the online reservation systems that are currently available.

Many of the online reservation software that you come across are not exactly what you need. Besides, some of them will only offer a part of the solution to your countless business-related worries. Of course, as a business owner or manager, your most important aim is to offer possibly the best level of service that you can provide to your customers. And to make this happen, you require an all-in-one solution that your clients could easily rely on for their booking needs.

But what if the existing software that you use is a nightmare and is unable to fulfill all the needs of your business and clients together in a simple procedure.

Don’t you think that in an online world of cut-throat competition where the next best alternative is just a click away, would any client not getting what they are looking for want to stay with you? Definitely not.

So what should you do? Certainly, find a reliable solution to this core business issue.

A Good Online Reservation Software!

Whether you are someone who is planning to make bookings for a seasonal tour at an exotic location, or a ski resort rental shop looking for a reliable online reservation system that can easily integrate with your accounting system, you have surely good reasons to search for a reliable platform.

A good online reservation software would be a convenient and comprehensive platform that caters all the essential features you need to run your rental business (Like an inventory management system). Also, it would be beneficial if it comes with some extra features that makes your life easier (Like barcode scanning system to track your item’s usage). The design and powerful integration framework that went into building our software provides for an extensive approach to solving your various business problems.

What makes “A Good Online Reservation Software” take the lead over others in this industry?

There can slightly be any doubt about the fact that an effective Online Reservation Software should always stay ahead of its competitors when put to test on multiple tasks. And the reason for this edge is simple. This system would be the heart of your business and any hiccup in its process translates to income loss.

A good online reservation software at its core should confidently understand the changing dynamics of the online reservation industry. Therefore it would be quite hard for the rental businesses to find better alternative with similar capabilities.

In simple words, the design team behind the software should understand the mechanism of rental business, inside out. Because the users (Rental shops or tour operators) are expecting the software functions in the exact precise manner as they want it to be.

Key Features of a Good Online Reservation Software

Just like any other online industry, online reservation businesses also face several issues that occur with the changing demand of the end-users. With the ever-increasing level of awareness of the end-users, clients eagerly demand to add more and more layers of integration.

This means that while the platform may seem simple from its front-end, it isn’t close to what goes behind at the back-end. There is always a vigorously active and dedicated team of support professionals working hard to help you run your rental or reservation business effortlessly and smoothly.

Having this said, let’s have a look at some of the key features of online rental software.

Primarily, all of the key features that the software offers, broadly adhere to the following three main principles:

1. Seamless integration of the software with some of the most advanced external tools and platforms;
   
2. Provide everything under one roof as a single package. This means no need to add any third party tools to your website for making the reservation. Your clients go through each and every step of the booking procedure by staying at the same place;
   
3. Making each step of the transaction and every visit of your clients turn into a welcoming experience.

Now let’s discuss some of the key features of a good online reservation software in detail.

Caters various types of businesses

It has the built-in capacity to cater to several different types of businesses that require to use of an online reservation system.

Therefore, no matter if your business is small or big, seasonal, or remains open all year round, limited to a specific location or geographically dispersed, our software has got you covered from each and every angle.

Cloud-Based availability

Gone are the days when the reservation software had to be stored on the booking office server or computer placed at a single location. A modern online reservation software is cloud-based.

Being cloud-based, the software should offer several added advantages that most other reservation software might not be offering, including:

• You can access your data from anywhere in the world. All you need for this is a good internet connection;
  
• Being cloud-based means being online and available internationally. This way you get to serve more customers and offer your services globally;
  
• Your customers’ confidential information such as contact details, credit card details, etc. as well as your business records and other data such as website content remain safe from physical and online theft;
  
• You do not need to worry about your computer or device from getting damaged due to any incident or theft as they do not hold your business data; and
  
• Being online is not just about accessing your data from any location through the internet, it is much more than that. No matter where you are, you can control and manage all of your business through a simple device as small as your cellphone.

Powerful calendar integration

Your ultimate software should be integrated with a cloud-based booking calendar. With this integration, your software always presents the much-updated data on whether a certain date and time is or is not available for booking.

This saves time and trouble for both you and your clients by avoiding either double bookings or closing the bookings after a certain number of reservations have been made.

Supports integration for online reservation on your website

Since the online arena is all about having the most user-friendly and eye-catching interface, you sure want to build your website using the most powerful and advanced website builder.

But does that mean facing any technicalities or conflicts when integrating your rental software with it? Of course not.

The online reservation form, should integrate with most of the popular website builder tools.

Easy-to-use, both for you and your clients

From your customer’s perspective, time matters. Simply put, they want a reservation system that walks them through each step of the booking procedure in a convenient and hassle-free environment.

Not being easy-to-use means that for your clients who are under pressure of dealing with busy schedules, you aren’t a reliable match. Even a small glitch during their booking will drive them away. As a matter of fact, asking any client to spend more time in booking than they anticipated may somehow become a business loss for you as well.

Similarly, from your point of view, you also want to have a smooth experience while using a software to manage your online reservation business. Any complexity in understanding its controls or untimely bugs will damage your trust.

So, making every move to restrain any of the above cases from happening while using an online reservation software should be a top priority.

Multiple payment gateways

One of the concerns that the online audience faces is about the safety of the data that they share over the internet such as credit card details. Due to this reluctance, many businesses lose potential clientele.

With a trusted Online Reservation Software, you do not need to worry about this at all. The reservation software should be compatible with all major payment gateways. This means that your customers get to choose the payment method that they are most confident with.

Support for multiple currencies and languages

The Software also should provide support for multiple languages and different currencies. Language and currency barriers are perhaps the second most important things that could easily drive away potential and prospective clientele from any website. And you do not want this to happen in your customers.

Customer relationship management (CRM)

If the software you are using comes with a CRM, you do not need to worry about any issues related to customer relationship management. Even a basic CRM is a great help to manage customers and better serve them.

Accounting systems

Another key integration into an Online Reservation Software is the ability to connect your accounting system. This way you know where your business is heading in financial matters.

Mailing list manager

A mailing list manager or distribution list manager is a utility that helps you sort out the email addresses of your clients and other important persons related to your business into groups and lists. This would be very handy when you need to send announcements or promote certain product.

Automatic email confirmations

An important aspect of being online is that you never exactly know when a client would reach out to you for making a reservation. Hence, you cannot attend or respond to them all the time, nor could you wait for them to arrive. Consequently, they would also not want to wait to receive confirmation of their reservations, which could be after hours of delay or until you turn online.

With a proper software, none of the above cases is ever going to happen.

With an automated email confirmation feature, none of your valuable clients would ever need to wait for a confirmation email, nor would you need to be active to confirm their reservations. The software knows how to handle everything.

Generating reports

Your favorite online Reservation Software also has the feature to generate reports for different modules of your business. Just specify what you want to analyze, and the software will furnish all the related details in a report for you.

Conclusion

In action, the Online Reservation Software should do much more than just simple reservation. So, take your time exploring the options out there. If you find something that interests you, schedule a demo or call their support. This way you are going to have a taste of their customer service and the core features you need.

Your journey with an online reservation software will begin from the moment you give them a call. So do not wait anymore and take action, Start your free trials. It might take a while till you find what you are looking for. This might help you a lot when the next season starts.

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Rentrax is a sports rental management software that makes it easy to implement an online booking system for your sports rental store. This rental software has been used by a number of rental businesses of all types, from bicycle rentals to scooter rentals, ski rentals, sports equipment rentals, and more.

We proposed 3 questions you may have about switching to Rentrax’s online reservation system for your sports goods store.

#1: I have a very complex business and I’m afraid switching to Rentrax from my present manual booking system could be difficult.

Rentrax is a very sophisticated rental management software that is fully capable of taking on any sort of complexity while maintaining a simple yet aesthetically pleasing interface. The software can be customized or tailored to fit your requirements and incorporates advanced pricing mechanisms such as dynamic rental pricing.
It allows for real-time inventory management and equipment tracking and enables pre-authorization of credit cards for security deposits. What’s more, the software prevents overbooking and provides customized questions for the customers to read and answer during the booking process. Yes, you can trust Rentrax to handle your complex business requirements.

#2: I am not computer illiterate. I have only used a manual system all my life. What if I have a hard time managing your software?

You have nothing to worry about because Rentrax is one of the easiest and most user-friendly software applications out there. Not only is it easy to use, but it is also easy to implement and easy to install. You don’t need any technical expertise of any sort to use this software.

The benefits of a completely cloud-based system have won over many small businesses including some of your competitors leading them to switch to cloud-based software. What are you waiting for? It’s time you switched on to Rentrax as well – it’s really simple, just see this demo to see how it works.

#3: But why should I sign up for an online booking system? I already have a contact form on my website that my customers could use to get in touch with me and make a booking…

There’s nothing wrong with a contact form on the website, but rental management software or an online reservation system does more than that. For one, it accepts payments from customers and does the scheduling of the equipment all by itself, without human intervention. This is a completely automated system that saves time and improves customer experience. Rentrax allows you to get more done in less time and hire fewer employees – so it saves money as well.

If you have any questions about Rentrax, you are welcome to have a chat with our friendly customer service reps.

We are currently offering a free 30-day trial offer, so sign up ASAP!

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